1. Ordering & Shipping

Q: How long does shipping take?

A: Standard Shipping takes 7–15 business days to most countries (free for orders over $50*). Express Shipping arrives in 3–5 business days (fees apply). Track your order via the link in your confirmation email or your account dashboard.

Conditions: Minimum order value before taxes/shipping.

Q: Do you ship internationally?

A: Yes! We deliver to over 50 countries across North America, Europe, Asia, and Australia. Check our Shipping Policy for details on customs, duties, and return shipping.

Q: Can I change my shipping address after placing an order?

A: Contact us at [email protected] immediately. We can update the address if the order hasn’t been shipped yet.

2. Products & Quality

Q: Are your cosmetics cruelty-free?

A: Yes! All QIBEST products are cruelty-free and not tested on animals. We comply with EU Cosmetics Regulation and other international standards.

Q: How do I find my foundation shade?

A: Use our virtual shade matcher (coming soon!) or schedule a free 15-minute consultation with our makeup artists here. You can also refer to our online shade charts with swatches.

Q: Are your products suitable for sensitive skin?

A: Most of our formulas are paraben-free and dermatologist-tested. Check individual product pages for ingredient lists, or contact us for personalized recommendations.

3. Payments & Returns

Q: What payment methods do you accept?

A: We accept credit cards (Visa, Mastercard, AMEX), Alipay, UnionPay, Pix, iDEAL, and installment plans via Klarna/Afterpay (in select markets). Pay in your local currency at checkout.

Q: How do I initiate a return?

A: Email [email protected] within 14 days of delivery with your order number and reason. Unused, sealed items are eligible for refunds. Damaged items require photos for verification.

Q: Who pays for return shipping?

A: USA customers: Free return labels for eligible orders. International customers: You cover shipping costs, unless the return is due to our error (e.g., wrong item).

4. Account & Subscriptions

Q: How do I create an account?

A: Click “Log In” on the homepage and select “Create Account.” Enter your email and password to start shopping.

Q: Is there a loyalty program?

A: Yes! Earn **1 point per $1 spent** redeemable for discounts (100 points = $5 off). Get early access to sales and birthday rewards. Join here.

Q: Can I cancel or modify a subscription?

A: Subscriptions can be managed in your account dashboard. Cancel anytime before your next billing cycle to avoid charges.

5. International Shoppers

Q: Will I have to pay customs duties?

A: Yes—import taxes/duties are determined by your country’s regulations. We provide estimated fees at checkout, but you’re responsible for paying them.

Q: Do you offer multilingual support?

A: Yes! Our team assists in English, Spanish, and Mandarin via live chat (9 AM–9 PM UTC+8), email, or phone.

Q: What if my package is delayed by customs?

A: Contact us with your tracking number, and we’ll help follow up with the carrier. Delays are rare but may occur due to local customs processing.

6. General Inquiries

Q: How do I contact customer support?

A: Use live chat, email [email protected], or call +86-10-1234-5678 (9 AM–6 PM UTC+8).

Q: Are there any promo codes or discounts?

A: Sign up for our newsletter to receive exclusive offers, or follow us on Instagram and Facebook for flash sales.

Q: Do you offer wholesale or private label services?

A: Yes! Email [email protected] for bulk orders, influencer partnerships, or custom formulation inquiries.