Welcome to Qibest Official Store! We are committed to ensuring your satisfaction with our women’s cosmetics. This policy outlines our procedures for returns, exchanges, and refunds for customers worldwide.

1. Eligibility for Returns

What Can Be Returned?

• Unused Products: Items must be in their original packaging, unopened, and unused (seals intact) within 14 days of delivery.
• Damaged or Defective Items: If your product arrives damaged, defective, or incorrect, contact us within 7 days of receipt for a replacement or full refund.
• Exceptions: Due to hygiene reasons, opened or used cosmetics (e.g., lipsticks, foundations) cannot be returned unless defective.

Excluded Items

• Final sale items (marked as “non-returnable”).
• Products purchased from third-party sellers (we only process returns for items sold directly by Qibest Official Store).

2. How to Initiate a Return

Step 1: Contact Customer Support

• Email us at [email protected] with your order number and reason for return.
• Include photos of the product (if damaged/defective) for verification.

Step 2: Return Shipment

• Customers Outside the USA:
  • You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item sent).
  • Use a trackable shipping method (e.g., DHL, UPS) and retain proof of postage.
• Customers in the USA:
  • Free return labels may be provided for eligible returns (determined on a case-by-case basis).

Step 3: Inspection and Processing

• Once we receive the returned item, our team will inspect it within 5 business days.
• Refund: If approved, we will issue a refund to your original payment method within 7-10 business days.
• Exchange: If you request an exchange, we will ship the new item once the return is processed.

3. Refund Terms

• Full Refunds: Granted for defective items, incorrect orders, or eligible unused products.
• Partial Refunds: May apply if an item is returned in a non-resalable condition (e.g., opened without defect).
• Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error.

Payment Method Restrictions

• Refunds for credit card payments may take additional time to process depending on your bank’s policies.
• Gift card refunds will be credited back to the original gift card.

4. International Returns

As a cross-border cosmetics platform, we accept returns from over 50 countries. Please note:

• Customs and Duties: Returning items internationally may incur customs fees or taxes. These are the responsibility of the customer.
• Delivery Timeframes: International returns may take 2-4 weeks to reach our warehouse due to shipping delays.

5. Exchanges

• We offer exchanges for different shades or products, subject to availability.
• To request an exchange, specify your preferred replacement item in your return request email.

6. Contact Us

For questions about returns or refunds, reach out to:
QIBEST Returns Team
Email: [email protected]
Customer Support Hours: Monday–Friday, 9 AM–5 PM (UTC+8)